Frequently asked questions

A personal assistant takes care of the personal and organisational tasks that fill your time: calendar management, bookings, travel, administrative tasks, finding service providers, or family organisation. She becomes a trusted person able to anticipate your needs and simplify your everyday life.

You choose a remote assistance plan, or start a search for a dedicated in-person assistant. We then coordinate the full follow-up, with a single point of contact to simplify your exchanges.

Remote assistance covers any task that can be handled online or by phone (bookings, organisation, administrative tasks). In-person assistance provides you with a dedicated assistant, selected and briefed according to your needs, for day-to-day support.

PALMERA supports clients in France, the United States, the United Arab Emirates, Singapore and Spain, with the ability to assist elsewhere depending on your needs.

Yes. PALMERA can handle the coordination of private events: venue sourcing, vendors, logistics and on-the-day follow-up.

See our Events page

With an independent freelancer, you carry the risk alone: availability, replacement in case of absence, reference checks. With PALMERA, you have a single point of contact who selects, briefs and follows up on every assistant, and who ensures an immediate replacement solution if needed, without you having to start over.

A single point of contact to simplify your exchanges, assistants selected and trained in our tools and methods, systematic confidentiality, a presence in five countries, and the ability to switch assistants without having to explain everything again from scratch.

Yes. Your data and exchanges are handled with the discretion of a private office, through secure tools, with a systematic confidentiality commitment.

Yes. Confidentiality is systematic on every engagement: your information and exchanges remain strictly private, with a discretion commitment applied to every assistant, whatever the nature of the request.

Every assistant is chosen for her judgement and skills, not just her efficiency. We verify her experience, check references, and brief her according to your requirements before any match.

Visit our "For Assistants" page and fill in the application form. Our team reviews every profile and gets back to you if your experience matches our needs.

Go to the For Assistants page

Rigour, discretion, a sense of anticipation and a real ability to adapt. Every assistant is trained in PALMERA's tools and methods to guarantee quality support.

Pricing depends on the plan chosen (number of hours for remote assistance, or a tailored mission for in-person assistance). Contact us or talk to us directly to receive a proposal suited to your needs.

Yes. Our remote assistance plans are flexible and can be adjusted as your needs evolve, with no long-term commitment imposed.

You can switch assistants without having to explain everything again from scratch: PALMERA keeps track of your file and manages the transition to a new assistant.

No, there is no long-term commitment imposed. Remote assistance plans are flexible and adjust as your needs evolve.